We aim to make the ordering process as intuitive as possible.

However, if you need any guidance, please click on this     link whenever you see it.

Please select an option
 
How to Order On-Line   Payments   Delivery   Returns   Terms and Conditions   Phone Ordering
 
How to order   Top of Page
 
1. To place an order securely on-line you will need a valid credit or debit card. (card types listed below). You will need the 3 digit security code that is printed on the reverse of your card and the billing address for the card. (Your order can be delivered to an alternative address but when paying you need to enter your correct billing address).
 
2. Select the item you wish to order and press the 'ADD TO BASKET' button. Repeat this process for each item you wish to order. At any time you can view your basket by pressing the 'MY BASKET' button on the left of the screen, under the Search area.
 
3. Shopping Basket Page - When you have completed your selections, go to the Shopping Basket screen where you can change the quantity (press re-calculate), empty the content(s) of your basket (press empty), make an enquiry via email, or, if you are happy with the selections, proceed to checkout by pressing the 'CHECKOUT' button.
 
4. Destination of Goods Page - Returning Customer - If you have ordered previously enter your email address and customer password and press 'PROCEED'. Please proceed to point 6. If you cannot remember your password, you may complete the Forget your customer password field and press the 'REMIND ME' button. An email is sent immediately.
 
5. Destination of Goods Page - New Customer - For new customers simply enter your email address in the email field and press the 'PROCEED' button.
 
6. Online Credit Card Payment Page - New customers should complete all fields in full. Existing customers should check all the details on the screen are correct. Please note that the billing address entered is used for authorisation and the shipping address for production of the label so please ensure they are correct. The billing address is where your bank or credit card statement is sent to.
 
Enter the name of the person/organisation you would like on the certificate of authenticity. Enter any comments or additional information in the box provided. Finally, please select an option from the 'Where did you hear about the our website' drop-down menu. We would be grateful if you could select the correct option. Now press the 'MAKE THE ORDER' button. If you missed any information, you will be prompted to go back. You will now be shown your order number. There will be a short delay before you are transferred to the secure server where you can enter your card details.
 
7. Secure payment screen - You need to complete this screen in order to complete the purchase. Please enter all fields correctly and press the 'PROCEED' button. There are a number of help buttons available should you require them, plus a FAQ's link at the bottom of the screen. If you enter all details correctly your card is then authorised and you will receive an email. Please print this for future reference.
 
Please note that Spirit of Sport do not see your card details. In the event of a failed transaction, please check the security number and billing address are correct. Should you have any problems, please email sales@spiritofsport.co.uk.
 
We randomly carry out security checks so we may contact you for confirmation of your card details.

Payment   Top of Page

We accept VISA, MasterCard, Solo, Delta and Switch. To help protect against misuse of your card, you will be asked to enter your three digit security number that can be found on the back of your card, and also the billing address. Please ensure that you enter this information correctly. Please note we do not see your card details. At the point you enter the card information, you are on a secure server. Due to the increase in Internet fraud, we undertake detailed checks that include random telephone number verification and the use of a third party company who monitor all transactions.

If you are ordering from overseas, we will contact you to ask some additional security questions, and may in some cases need to obtain further authorization.

Should you wish to pay by cheque, cash or bankers draft, please email your requirements to sales@spiritofsport.co.uk

Phone Ordering   Top of Page

To place a telephone order, please call 0870 421 1966. Please have your card ready and details of the billing and delivery address plus the name to go on the certificate of authenticity. Due to administration constraints, we ask that wherever possible customers order on-line. This ensures there are no errors with the details provided.

Delivery   Top of Page

We endeavour to ship UK orders within 48 hours. Items that state a specific delivery time, or items that are temporarily our of stock will normally be dispatched within 7 days. Should you wish your order shipped sooner please email us at sales@spiritofsport.co.uk

A signature will be required on receipt so please ensure someone is available at the delivery address entered when ordering.

We ask that you sign for the item 'contents un-checked' or if there is any visible damage 'box damaged'. Any damage must be reported to Spirit of Sport within 24 hours.

Items are sent either Royal Mail Recorded Delivery - Royal Mail Special Delivery or Courier. Overseas orders are sent by Royal Mail Swift Air or FedEx.

Please note that for orders leaving the UK, the buyer if responsible for any import duties and taxes that may be levied on the goods on entry into the destination country. Spirit of Sport accepts no responsibility for this and by placing an order you accept these terms and conditions.

Returns and refunds   Top of Page

Assuming the item is returned to the Spirit of Sport head office in a re-saleable condition within 21 days of the original purchase, Spirit of Sport will either offer a replacement, credit note or refund. This is at the discretion of Spirit of Sport.

Spirit of Sport address:

Spirit of Sport
2 Broadwater Lane
Hurst
Berkshire
RG10 0EA

Disclaimer, Data Protection, Privacy Policy   Top of Page

Disclaimer

We have made every effort to ensure that the information on this website is accurate and all information is updated regularly. We take great care to ensure website accuracy but services and facilities may change or be withdrawn and information may change. We regularly update information to display up to date text but please note that changes might occur without notification.

Jurisdiction

All agreements will be made in England and are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

Data-protection

We will retain details provided to us by you in order to enable your purchase requests and information to be processed efficiently, to keep you informed of any relevant information relating to your purchase and to analyse and understand better our customers' requirements. If you believe that we are storing details relating to you and that these are incorrect, please email us at sales@spiritofsport.co.uk and we will correct them as soon as possible. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. Security measures are in place to ensure that our customers' data is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. We may use the information you provide to tell you about other offers from Spirit of Sport and other companies that may be of interest to you.

Privacy Policy (The information we collect and how we use it)

Spirit of Sport is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

Information about You (Your Information)

This refers to information such as your name, contact details, preferred interests that you supply us or is supplied to us, including any information about your friends or family relating to the same ("Your Information"). Your Information is collected when you request information from us, contact us (and vice versa) or make a purchase with us. You are responsible for ensuring that your friends and family are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update Your Information whenever we get the opportunity to keep it current, accurate and complete.

Our Use of Your Information

We may disclose Your Information to our service providers (which could be located outside the UK/EEA) for the purpose of providing you with our services. Only information necessary for this purpose will be disclosed to them. In addition, we may use Your Information for the purposes set out in our data protection registration with the Office of the Data Protection Commissioner, and disclose the same to our "group companies" if there are business benefits to be gained from doing so. We may also disclose Your Information to companies who act as "data processors" on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.

Some of Your Information may be considered "sensitive personal data" under the Data Protection Act 1998. (This includes, for example, any information relating to health, religion, ethnic origin or political persuasion.) We will require your positive consent for us to use such information, and we will do all that is reasonably practicable to draw this to your attention when you first supply us with Your Information, or at the next available opportunity. For example, by asking you to: (1) click the I ACCEPT button at the time you first supply us Your Information via our website(s); or (2) tick a check-box or agree to this at the time you first supply us with Your Information (or at the earliest opportunity).

If you do not agree to our use of your information, we cannot do business with you or accept your purchase.

Direct Marketing Material

You may indicate your preference not to receive direct marketing material or material from carefully selected third parties by ticking the opt-out boxe. Alternatively you will be asked the same by our staff at the time you first supplied us your information (or at the earliest opportunity). Otherwise, we may share your information with our group companies and other carefully selected third parties who may contact you for direct marketing purposes and for research purposes. For example, we on their behalf or they may contact you with offers of goods and services, forthcoming events or competitions considered to be of interest to you. If you change your mind, you should inform us in writing. Alternatively, if this facility is available on our website, you could amend your reference on our website or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop sharing Your Information.

Your Rights

You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in Your Information. You have the right to ask in writing not to receive direct marketing material about our products. If you require a Data Subject Access Request form, or list of any Group Companies, please write to us at The Data Controller, Spirit of Sport, PO Box 2575, Maidenhead, Berkshire, SL6 8XW.

Foreign Controls

Outside the European Economic Area (EEA), controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of 'Cookies' and links to other websites

If our contact and dealing with you is via our website(s), we may use "cookies". A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link.

Aggregated Customer Information

We collect information relating to customer trends and patterns This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Security Statement

We have taken all reasonable steps to have in place appropriate security measures to protect Your Information. Spirit of Sport does not hold your credit card information on our site.

Changes to this Policy

Any changes to this Policy will be either posted on our website, made available on request or supplied with your next purchase with us. We will strive to ensure our practices comply with the most current available version of this Policy.

If you would like to comment on any of our sites, please email us at sales@spiritofsport.co.uk